Terms & Conditions

1.  DELIVERY

Carrier Service:
UK Standard deliveries are dispatched by Second Class post or Yodel 48hr service for larger orders.
UK Express deliveries are dispatched by First Class Signed For Post / Recorded or Yodel Next Day.

Delivery Price & Times:
Starting UK Standard delivery charge is £1.99 and will arrive within 4-5 working days.
Starting UK Express delivery charge is £5.10 and will arrive within 2-3 working days.
These are variable with order weight.

 
2. VAT

All prices including postage and packing include VAT except Secret Scholars which are zero-rated for VAT purposes.

 
 3. RETURNS

ZooBooKoo 14-Day Returns Guarantee:
Our 14-day returns guarantee means that if for any reason you are dissatisfied with your purchase, you can return it to us in its original condition within 14 days of the date you received the item unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.  We can only accept the return of opened items if they are faulty or because of an error on our part.  Please note that we reserve the right to send back items to you that have been returned to us after 14 days.  For accepted returns you will be refunded the cost of the item together with the items normal postage cost within 30 days from cancellation.  We cannot refund any Express delvery or giftwrap charges.  This returns policy does not affect your statutory rights.

Your Statutory Rights:
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please contact us on 0?? or email sales@zoobookoo.comFor more information on your right to withdraw from your purchase within seven working day cooling-off period, visit Department for Business Enterprise & Regulatory Reform website at: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/index.html and choose option Distance Selling.

Return Postage Costs:
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. For your protection, we recommend that you use a Signed For / Recorded service.

 
4. PRODUCT DESCRIPTION

Products are sold in accordance with the conditions as expressed in the product description at the time of sale.

 
5. INTELLECTUAL PROPERTY RIGHTS (IPR)

You acknowledge and agree that all copyright, trademarks, downloads and all other IPR contained within the website may only be used as expressly stated for your personal non-commercial use and may not be reproduced or passed to third parties without express written authority from ZooBooKoo.

 
6. PAYMENT

All payments are processed through the WorldPay secure card payment environment.

 
7. COMPLAINTS

We have high standards of customer service.  If you are not satisfied with your ZooBooKoo, please contact Customer Services, ZooBooKoo, ??  or via email sales@zoobookoo.com


8. NEWSLETTER

  All customer are sent an initial newsletter.  If you prefer to opt-out click here and let us 
 
know.

 

 

 

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Latest News
Customer Testimonials:
Secret Scholar Times Tables Random & Pen - with SECRET DECODER
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'The Multiplication Random Tables Mat with the Secret Decoder has really helped my very reluctant two children to brush up on their tables!' Mrs Lawrence, Brighton, Aug 2016
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