Frequently Asked Questions

Delivery: 
Q.  How quickly will I receive my order?
A. 
Express delivery 1-3 working days - from £4.99 or
     Standard delivery 3-5 working days - from £2.99
      (see Terms & Conditions for more details)


Order Tracking:
Q.  How can I find out what has happened to my order?
A.  Logon to Your Account then click Order History - now you will see current
     and previous orders and their status.  If you have any queries or have
     forgotten your password either phone or email us at sales@zoobookoo.com.

Q.  How do I access my account when I forgotten my password?
A.  Use Contact Us form and enter Password Lost and we will email back a
     new password.


Products:
Q.  How do your products work?
A.  Watch our short one minute videos by clicking
 
 
Click to watch video

Cube Books:
Q.  What are the Cubes made of?
A.  Cubes are hand assembled by sticking designs printed on plastic paper to
     eight bricks.  They are robust and durable normally lasting up to 10,000
     turns.

Secret Scholar & Magic Mats:
Q.  How do I find the hidden answers?
A.  The answers are revealed from under the black squares by rubbing.
     Friction creates heat and the black ink temporarily disappears to reveal
     the answer. Then the black returns so the product can be used again
     and again.

Returns:
Q.  What if I don't like your products when I receive them?
A.  You can rely on ZoobooKoo's 14-Day Returns Guarantee
 
     
(see Terms & Conditions for more details)


 

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Latest News
Customer Testimonials:
Secret Scholar Times Tables Random & Pen - with SECRET DECODER
'
'The Multiplication Random Tables Mat with the Secret Decoder has really helped my very reluctant two children to brush up on their tables!' Mrs Lawrence, Brighton, Aug 2016
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